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ITIL Certification Track

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The Roadmap
ITIL Roadmap The starting point is ITIL Foundation for Service Management which is worth 2 points.

There are 5 modules discussed during the foundation training:

  1. Service Strategy.
  2. Service Design.
  3. Service Transition.
  4. Service Operation.
  5. Continual Service Improvement.
The foundation exam focues on these 5 modules, and comprises of 40 questions in 60 mins.

The exam is multiple choice exam with only one correct answer.

Everybody who passed the ITIL Foundation Exam (2 points) is allowed to move forward to get more points from either Lifecycle or Capability Modules.

Depending on your choice you can receive 3 points for each exam in Lifecycle path (left side of the picture), or 4 points from Capability Path (right side).

ITIL Service Lifecycle Modules are:
  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

ITIL Service Capability Modules are:
  • Planning, Protection and Optimization (PP & A)
  • Service Offerings and Agreements (SO & A)
  • Release, Control and Validation (RC & V)
  • Operational Support and Analysis (OS & A)

Once you receive a min. of 22 points you can attend Managing through the Lifecycle training and recive ITIL Expert certification
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