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ISO/IEC20000 Training & Certification

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Benefits of ISO/IEC20000 Certification
Primarily, ISO/IEC 20000 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service.

Some of the key benefits are listed below:
  • IT service providers become more responsive to services which are business led rather than technology driven.
  • External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement.
  • Gives you the ability to select and manage external service providers more effectively.
  • More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service.
  • Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness.
  • The certification process can reduce the amount of supplier audits, thereby reducing costs.
  • ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes.
CompEx ISO/IEC20000 course portfolio
For Auditors For Consultants

General Info
  • Courses conducted by certified instructors
  • Original IT preneurs material
  • Full day courses (8 hours/day)
  • Courses fees include 2 coffee break and one lunch break.
  • Course hosted in 5 stars hotels or in smart village.
ISO/IEC20000 Personal Certification
ISO/IEC20000 Qualification Scheme

Individual certification is organized as a fully comprehensive and integrated program.

The overall scheme has a formal title of 'IT Service Management according to ISO/IEC 20000', although in lay terms this is simply abbreviated to 'ISO 20000 Certification'.
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